Welcome to CallChex
Hi! We’re CallChex and we’re here to help you see what’s really happening during calls. If you’ve ever tried to improve your sales team or track agent performance but didn’t know where to start – you’re not alone.
That’s why we created AI call monitoring software that actually helps. It gives you real-time insights, performance tracking, and the kind of data that makes coaching easier - not harder.
Why We Started
In most businesses, people were guessing what happened during customer calls.
- 1) Managers couldn’t be sure what went right or wrong
- 2) Agents didn’t always get the support they needed
- 3) Quality checks were either slow or skipped
- 4)Missed opportunities were common
We thought – what if there’s a tool that listens, scores, and helps people improve? That idea became CallChex.
What Makes CallChex Useful
Our AI call monitoring software gives you the tools you need:
- 1) Transcribes each call accurately
- 2) Highlights areas where improvements are needed
- 3) Helps train agents with real examples
- 4) Tracks progress without any extra steps
It keeps things simple, so teams can focus on doing better—not figuring out the system.
What You Get with CallChex
Explore a powerful set of evaluation metrics that help measure and improve call performance in real time.
Real-time AI Insights that Actually Help Your Team
CallChex provides real-time insights, tracks progress, and gives you the data you need to coach agents with ease. No confusion, just clear performance metrics.
Accurate Call Transcription
Every word captured clearly to remove guesswork from quality checks.
Performance Tracking
Measure agent improvement without extra manual effort or tools.
Real-Time Coaching
Give feedback instantly during live calls with actionable suggestions.
Seamless Compliance
Stay compliant effortlessly with industry regulations and standards.
Key Features
Using our AI call monitoring software, your business can:
Access detailed insights, enhance customer experience, and ensure compliance – all from a single dashboard.
Access transcription that captures every word of every call.
Get clear insights into what really happened on every call.
Get real-time coaching tips based on AI-driven evaluations.
Provide live feedback to agents while ensuring full compliance.
