CallChex for Short-Term Lending / Payday Loans
Improve lending performance with real-time insights, risk controls, and conversion tracking.
Detects high-intent borrowers early in the call by analyzing tone, urgency, and loan-related language.
Offers live feedback to agents on APRs, fees, and repayment terms—boosting compliance and trust.
Monitors calls for mandatory disclosures to help prevent violations and ensure transparency.
Surfaces trends in borrower hesitation like income verification or repayment concerns.
Connects call insights to funded loans or applications to optimize leads and agent performance.
Reviews every call automatically for compliance, tone, and adherence—eliminating random audits.
Short-Term Lending / Payday Loans
Agent Metric Attributes that Drive Conversions
🎯 Talk-to-Listen Ratio
High-performing agents typically maintain a balanced ratio—speaking just enough to guide, but listening enough to understand.
- • Maintains 60/40 talk-to-listen ratio for optimal engagement
- • Uses strategic pauses to allow borrower questions
- • Avoids overtalking or interrupting borrower concerns
- • Adjusts speaking pace based on borrower's comprehension
📜 Script Adherence
Agents who consistently follow approved scripts ensure legal compliance and deliver the most persuasive messaging.
- • Delivers mandatory disclosures verbatim
- • Uses approved value propositions and rebuttals
- • Maintains brand voice while personalizing delivery
- • Flags any script deviations for compliance review
🔄 Objection Handling
The ability to address and resolve objections confidently (e.g., price, eligibility, trust issues) correlates strongly with conversion success.
- • Prepares for common objections (rates, repayment terms)
- • Uses "Feel-Felt-Found" technique for concerns
- • Provides alternative solutions when possible
- • Converts objections into qualification opportunities
👍 Positive Language
Frequent use of affirming, confident phrases ("you're eligible", "we can help you today") builds borrower trust and increases close rates.
- • Avoids negative phrasing ("can't", "won't")
- • Emphasizes solutions rather than limitations
- • Uses empowering language about financial control
- • Reinforces borrower's decision-making power
📞 First Call Resolution
Closing or advancing the deal significantly within the first call often signals strong agent preparedness and persuasion.
- • Aims to complete application in single interaction
- • Has all necessary resources readily available
- • Preemptively addresses common follow-up questions
- • Sets clear expectations for next steps if continuation needed
🎙️ Pacing and Tone
Agents who match the customer's speaking pace and maintain an engaging, empathetic tone build better rapport and trust.
- • Mirrors borrower's speech patterns when appropriate
- • Maintains calm, professional tone during stress
- • Varies vocal inflection to maintain engagement
- • Adjusts energy level to match borrower's mood
Price Plan
Pay As You Go
Transform your sales force with cutting-edge CI-powered enablement.
$10/hour of analyzed calls
Growth
Scale your sales enablement and training strategies across customer-facing teams.
$8/hour of analyzed calls
Enterprise
Expand your capacity to train salespeople and drive higher win rates faster.