Attributes for Collections (1st & 3rd Party)
These attributes help CallChex analyze call effectiveness in collections, improve agent performance, and ensure compliance in both first-party and third-party scenarios.
- Detects willingness to pay, payment promises, or refusal language ("I’ll pay next week", "I can’t pay now").
- Ensures agents provide Mini-Miranda, call recording notices, and other required disclosures per FDCPA/CFPB regulations.
- Analyzes tone and emotion to detect frustration, cooperation, confusion, or hostility — helping route calls or guide follow-ups.
- Measures if agents follow call scripts, negotiation protocols, and escalation steps in line with company policies.
- Identifies if the call reached the intended debtor or if a wrong party/contact was engaged.
- Flags successful negotiation attempts such as "Can I pay in installments?" or "Can we set a due date for next month?".
Collections Intelligence
CallChex Helps in 1st & 3rd Party Collections
🧠 Debtor Risk Profiling
Segments accounts by tone, language cues, and willingness to pay.
- • Identifies high-risk or non-responsive debtors
- • Scores accounts based on cooperation and intent
- • Flags possible disputes or fraudulent behavior
📅 Promise to Pay Detection
Captures and timestamps future payment commitments.
- • Extracts dates and amounts from conversations
- • Flags weak vs. strong promises to pay
- • Enables auto-reminders or escalations
⚖️ Compliance & Escalation Flags
Protects teams from FDCPA or TCPA violations.
- • Detects abusive or non-compliant language
- • Flags Do-Not-Call requests and consent issues
- • Surfaces legal threats or verbal complaints
📊 Call Outcome Classification
Tags each call with collection outcomes automatically.
- • Classifies as PTP, dispute, wrong number, refusal
- • Feeds real-time dashboards and reports
- • Improves follow-up prioritization
🎯 Agent Effectiveness Metrics
Monitors call handling, empathy, and negotiation success.
- • Scores based on tone, clarity, and pacing
- • Flags best-performing collection techniques
- • Informs coaching and QA reviews
🚨 Escalation & Legal Indicators
Early detection of accounts needing legal action or escalation.
- • Flags threats of litigation or bankruptcy
- • Captures stall tactics and avoidance language
- • Routes critical cases to legal or senior reps
Price Plan
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